1 reviews | Active since May 2016
mrp consultants are ripoff . check who url employ
<p>I took a R129 contract with mrp mobile . My bill was only suppose to be R129 because I do not use more than I supposed too. Mrp mobile consultant called me to take out an insurance policy , I specifically told her that I need to dicuss this with my husband because I have contents and he insurance and she should call me back That little piece of *HIT WENT AND PUT THAT CONTRACT THROUGH I GET AN EMAIL STATING MY TERMS AND CONDITIONS AND POLICY NUM ETC. I IMMEDIATELY CALLS MRP CUSTOMER CARE LINE AND THEY CUT ME OFF 3 TIMES BEFORE TRANSFERRING ME TO THE WRONG DEPARTMENT FINALLY 1 CONSULTANT SAID THAT THERE IS NO POLICY OF ANY INSURANCE WHAT SO EVER ON THEIR SYSTEM LINKED TOY ACCOUNT . AND THERE WAS NOTHING SHE COULD DO BECAUSE THERE WASN'T A POLICY YET I TRIED TO TELL HER THAT I EVEN RECEIVED THE POLICY NUMBER . I THEN CONTACTED THE INSURANCE COMPANY TO CANCEL THE SAID POLICY AND TOLD HER WHAT HAD HAPPENED AND SHE CANCELLED IT AND APOLOGISED. NOW I RECEIVE A SMS THAT MY ACCOUNT IS GOING TO BE DEBITED FOR R211. I GO ONLINE AND OPEN INVOICE AND SEE THAT THESE *AKES ARE STILL CHARGING ME FOR THE INSURANCE . THIS IS *UKING ****** MADNESS. ****** RIPOFF. GET MORE QUALIFIED PPL RO WORK FOR YOUR L AND WHO KNOW HOW TO HANDLE CUSTOMER QUERIES.</p>
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our customer care team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our customer care team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
