EA
Esmeralda A

1 reviews | Active since Aug 2018

17 Aug 2018, 09:05

MRP 100 Plus ****??

Earlier this year I received a call from an MRP call centre rep. They advised that I would receive a sim card which will be loaded free of charge. I was not really checking my account, but noticed that my account is not going down. This is when I discovered that I am paying R100 pm for MRP 100 Plus contract. I remember distinctly asking if it is a contract and being advised that it is not, but rather a reward for being a good customer. I feel done in as a customer. Very upset with MRP. Please reverse all my payments as I am not even using the service and this was false "advertising". I feel that all my monies should be reversed and put as payment on my account.

0
Replies (6)
MRPMobile
MRPMobile's reply17 Aug 2018, 09:21
Official

Good Day,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind Regards
Mrpmobile.

Best regards,

MRPMobile
MRPMobile's reply17 Aug 2018, 09:21
Official

Good Day,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind Regards
Mrpmobile.

Best regards,

EA
Esmeralda A's update17 Aug 2018, 09:32
Reviewer Update
Thank you, awaiting a positive response.
EA
Esmeralda A's update22 Aug 2018, 11:03
Reviewer Update
I just received a call that I agreed to the contract. Please yes I agreed after being told that I will only have to pay the connection fee, not a monthly fee. Why would I do that if I already have a contract? I want my money back. The R100 connection fee I will agree to, but please I am not an idiot to agree to another contact when my current contract covers all my needs. Please pay back all my monthly instalments.
MRPMobile
MRPMobile's reply22 Aug 2018, 11:22
Official

After reviewing the sale call the sales consultants notifies you that you would pay for the airtime. We will be in touch with further information.

Best regards,

EA
Esmeralda A's update24 Aug 2018, 15:13
Reviewer Update
Good afternoon, I would appreciate if I can have the soundbite of this conversation, as it is my word against theirs please.