Mr Richard kgatla

I bought a Hisense cell phone from Mr price Jubillee mall in January 2020 and the phone started freezing within the few weeks post purchase. I thought it was just some application anđ system glitches and Oh boy was I wrong. The Freezing got worse somewhere in April and the phone eventually stalled. The phone was powering on, receiving calls and notifications but couldn't answer, view or perform any function as the screen was not responsive to the touch inputs. Ì handed in the phone for repairs in July to a rude, arrogant and ill mannered lady who works at a cellphone kiosk who then did some inspection and noted that the phone had eventually stalled and the screen could not respond to touch inputs. They kept the phone in the store for 2 weeks lord knows why before couriered to the technician. The guy named sam called informing us to come fetch the phone. Sam was not in that day and had to deal with the arrogant lady at cellphone kiosk who wanted us to sign off receipt of cellphone without even affording us the opportunity tò go through the technician report. The Freezing phone was water damaged and battery not working optimally as per the technician report. The phone was never exposed to water or moisture and if it did....is them that exposed ìt to water or moisture. My conversations with the manager could not yield positive results as he gave me lame excuses about Mr price acting as a middle men between the customer and cellphone company and was arrogant and not eager to aid. I left the phone at the store and would advice people not to buy cellphones at Mr price Jubillee mall as the service is appalling. The Manager and the lady at cellphone kiosk are ill mannered, arrogant, lack good communications s****s, are not customer centric and looks people in a condescending way. They don't care about cash customers and only care about sales target. I used to be a credit customer for so many years and don't see myself buying at mr price Jubillee mall.