MR PRICE SHOCKING SERVICE

If I could rate 0/5 stars, I would. I place my order on the mobole app, last week Saturday, 17 October 2021. Not the first time I'm ordering via the app. I selected Economy delivery @ R45, which is 3-5 working days delivery. Later that afternoon, I received an email notification that my order was ready to ship. On the 5th day, which is final day of delivery, I was concerned thst I had not received any further notification nor my delivery. I contacted customer service and she relayed that my parcel was at MRP Mall if Africa still with the status "ready to ship" and tried to contact them with no answer. She took my contact details and phoned me back only to notify me that the branch had a system error and couldn't say when the order would be despatched??? I took it upon myself to contact MRP mall of africa and spoke to someone who took down the order number and said he would phone me back an hour later. Two hours later, I get a call asking for the order number again and he would call back in 5 minutes. He did call back only to inform me that he was at the Mr Price Home store and could not help me with the clothing order. Why was this not relayed the first time I spoke to him????? I then contacted the customer service again and the lady said she would try get hold of someone at MRP mall of Africa, however no answer. She took down my number and I am still waiting for a call. Over and above all this, the amount has been debited off my bank account, without delivery. It usually shows as pending untill delivery has been received. So my question is, why am I paying for economy delivery when I don't get it in the given time. Secondly, no email or app notification of any sort informing me of any issue. And lastly, why am I being charged for something I do not have. It is the most shocking service I have ever received with no customer service whatsoever!!!! I still have no clue when or if I will EVER receive this order