MR PRICE REFUSING TO EXCHANGE (Within 4 days)MALFUNCTIONING CELL PHONE

I bought a phone Y61 at 5pm at Mr Price The Reds Mall Centurion, the following day I left for a trip and later tried to set up my Whatsapp, Gmail and prepare for my Zoom Meeting. The phone was impossible to setup, 1) I downloaded my Gmail and google under Settings but it does not stay fixed there-it remains on cloud thus contacts can not be copied. 2) The speaker is horrible for a R3000 phone, I could not hear my Zoom meeting clearly even if I increase the volume 3)The battery does not last and I am a business person that travels from province to province in a day 4)The Whatsapp does stay fixed in settings under accounts but it does not ask for recovery of backup -IF I Put in other phones it does give that option

Since I was not in the area on the 4th, I immediately went to the store yesterday the 7th of June which is just 4 days after purchase. I spoke to the Manager Phuti and they called a wonderful patient Arosi to come assist, she tried to set the phone up since she is using the older version but she could not. I informed them that I do not believe it is the problem they can sort but the manufacturing setup and I am rather opting for an alternative even if I have to pay extra.

Arosi called her manager who insisted they should call Sello at Huawei, I do not understand for what since I was opting for an exchange as the phone of R3000 can not have a battery weakness and speaker weakness at if one is buying a R500 handset. I left the phone for her to finalize with a manager and when I came back later I was told the manager who is not based at the store is refusing to exchange the phone even though I offered to pay more. I went through their return policy and it does say if they is malfunction the phone can be returned or exchanged before 7 days.....Im gatfol............Regards Tlale