MR Price Mobile - worst service ever!

For months now I am battling with this company over a cellphone account that was offered to me over the phone. Having accepted the offer I consented to monthly payments of R109 but from the very first month my billing was incorrect and I was being billed for services that I had not even requested. I noticed this on my bank statements and when I called to esquire I was advised I had subscribed to certain additional services. I asked for proof that I had requested for these services which I had no absolute need for let alone the fact that some of them I cannot ever tell you what they are for. I have since not received any proof or voice notes confirming I had initiated the request. Later on when I asked for a settlement on the account so I can have it closed I received a text notifying me that those subscriptions had now been removed.

I have also received a cancellation amount that I should pay with penalties for early termination and as much as I am prepared to pay for the full amount I am not in agreement that I should be paying for penalties when the fault was not on my side.

Quinton Pillay (Team Leader) has since been unavailable to take my calls each week I call. I have sent him e-mails which only the other members in his team reply to as he is too important and high-up in the organization to deal with mere customers like us.

I find the service (or lack thereof) totally disgusting and regret I even gave this company a chance to sell me a mobile account over the phone.