MB
Morag B

1 reviews | Active since Dec 2016

12 Dec 2016, 15:11

Mr Price Mobile - Unauthorised December Debit Order

<p>I got a message on my Mr Price Mobile informing me that my debit order would go off on the 15th of December 2016. I did not agree to a change in the debit order date. I contacted Customer Care and after a 15 minute wait, I was told that the debit order could not be reversed. What utter *******. Who authorised the debit order change in the first place. I do not receive a 13th cheque and my salary goes in on the 28th of December, the same as every month. I will not have sufficient funds in my account to cover my debit order and this will reflect negatively on my bank account. Fix the problem you created Mr Price Mobile.</p>

0
Replies (1)
MRPMobile
MRPMobile's reply12 Dec 2016, 16:33
Official

We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.

Warm regards,

mrpmobile