CD
Cedrick D

1 reviews | Active since Oct 2018

19 Oct 2018, 14:27

Mr. Price mobile poor service

Good day. I had a contract with Mr. Price mobile which they insisted to offer me. I signed the contract for 24 months and because I am not educated or up to date with technology I assumed that after such period the contract will be terminated and it was not the case. Around May 2018 they called requesting for payment and promised that once paid the contract will be terminated and I paid the amount due. After payment was done in a month they called again for money and I explained what was confirmed that the contract account will be closed, I was advised to write a letter which I did. They further requested another amount to be paid to close the account which I paid at Mall of the North and requested the manager by the name of Tumi who sent a confirmation of payment and I was certain that I am done. Today I received a message demanding payment of R207.00 .

With all the drama I am sending an alert out there that MRP is not trust worthy, dont keep promise, thirsty and desperate to ******* people and my last resort is the consumer act.

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Replies (4)
MRPMobile
MRPMobile's reply19 Oct 2018, 14:28
Official

Good Day,

Please accept our apologies for the above incident. We can assure you that we will be investigating this matter and we will be in contact with you directly with feedback.


Warm Regards,

mrpmobile

CD
Cedrick D's update19 Oct 2018, 14:50
Reviewer Update
The only justice I need before taking matter forward to Consumer Act is a confirmation of the cancellation by the end of today and I wont pay anything on top of all my the money I have been paying + my airtime for calling being taken from pillar to post and the time I could have used for something better. For your referral call Tumi at Mr. Price Mall of the North Polokwane.
CD
Cedrick D's update19 Oct 2018, 14:59
Reviewer Update
Good afternoon ladies and gentleman in South Africa With all the complaints with this Mr. Price mobile its time for us to stand as one and deal with the company the right way. This is not the oppresser time to rule but its time we get attention and protected as clients. Good South African lets incorporate our ideas and have a way forward before is too late. I am ready for this coordination.
MRPMobile
MRPMobile's reply31 Oct 2018, 13:09
Official
Good Afternoon,

 Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.  Warm Regards, mrpmobile