ZR
Zodwa R

1 reviews | Active since Dec 2019

10 Dec 2019, 15:31

Mr Price Mobile is ripping me off

Hello Peter i took a contract with MR Price Mobile in 2017 and the contract was for R139, and the contract i signed for was that as soon as their data and airtime is finished i will buy prepaid, but every month the debit order kept on deteriorating form 139 to more. i called the customer care line and they promised to fix and it will be fixed for 1 month and then go back again to debiting more than what i signed for, i have been calling them and now i am tired because it gets fixed for 1 month and goes back to being more than what we agreed upon. and what is even worse is that i no longer use that phone as i had to charge it almost everyday,They keep on telling us that their calls are recorded but they don't check the calls to see what you have signed for, i am so irritated that i wanted to cancel the contract as it is expiring the 4th of May 2020 but i am told that i have to pay R1200 plus for the cancellation after the headache i have suffered with them, and after all my money they have chawed they still want me to pay more... Please help me Peter as i am tired and no longer know what to do as they debit my account the way they want.

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Replies (1)
MRPMobile
MRPMobile's reply11 Dec 2019, 08:43
Official
Good Day Zodwa,

Thank you for taking the time to bring this matter to our attention. 

We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. 

We will get back to you as soon as possible. Warm Regards,Mrpmobile