SD
Siyanda D

1 reviews | Active since Jun 2016

28 Jun 2016, 14:18

Mr Price mobile failed to deliver my parcell during the time stipulated

<p>I openened a mobile account with Mr price mobile on the 21 June2016 and they promised to deliver my parcel between 3-5 working days.On monday the 27 June 2016 at 07h00 I received a phone call from one of their courier company saying that they have my parcel and they will deliver it during the day before 13h00.There was no delivery at 13h00 then I decided to take off,then at 13h45 the courier company phones and ask where am I because they are at my address,I tel them Im 15minutes away from the address,then they agreed to wait.When I arrived at the address at 14h00 they were not there and I tried phoning them but there was no answer,then I took off again since I was very busy.At 14h25 the courier manager phones me that the driver ddnt get me at the address.Mr price mobile phone me on the 28 June 2016 at 12h40 and I explained what happened,and now at 15h35 28 Tues 2016 I received a text from Mr price mobile that they ddnt manage to deliver my parcel so I must call them on ***with ref.no.MR****398133-1 to arrange delivery.Please help I need this parcel.</p>

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Replies (1)
MRPMobile
MRPMobile's reply29 Jun 2016, 06:48
Official

Thank you for your post however the order was returned to sender as per clients request. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

mrpmobile