MR PRICE MOBILE ****

My Mother ran out of airtime and she uses MTN. When she bought airtime and tried to load it , it couldnt load. She called MTN and she was told that her SIM card was ported to MR PRICE Mobile and she must get in contact with them and she did. She was sent from pillar to post for 3 days with no answers. The lady on the contact center confirmed that the number was ported and my Motjer asked by whom?? The lady said probably by her ( My Mother) and she requested a call recording while this sale was done and she never received it to this day. My mother had to let go of a number she has been using for over 30 years!!! She is not getting any feedback from Mr Price mobile , now she had to start from scratch and use a new SIM card . I am so disappointed at how these companies Leo not take responsibility for their recklessness 😡