TM
Thembela M

1 reviews | Active since Oct 2013

06 Dec 2017, 12:03

Mr Price Mobile ****************

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this ******** behaviour and stopped all ******** billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr Price Mobile customer call center consultants that they will rectify this erroneous activities apologising for the errors they nevertheless cut off service last month and demander more than R400 billing fees to be paid. This billing was off course not correct because my mother pays R130 every month for R129 contract every month (note she pays R1.00) more than what she should pay. She received R100 airtime as per her contract and once she uses R100 airtime she gets no other airtime and has to load prepaid airtime to continue for that month. Never had she ever received any more airtime beyond the R100 she gets. This has been explained to them and every time they apologized and promised to rectify mistakes yet the problem continues and they still demand payment for service she never received. Please help us in resolving this issue.

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Replies (1)
MRPMobile
MRPMobile's reply06 Dec 2017, 15:17
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile