NE
Nicolene E

1 reviews | Active since Sept 2019

28 Sept 2019, 07:33

Mr Price Mobile *******ed ******!!!!

I am very upset with this company. I took out a contract in 2017, it is such a terrible service provider that I ended up only using the sim card in the tablet i got from them for a few months, and I took it out and misplaced it somewhere. I kept on paying the account for two years, and then stopped, because it was a two year contract, and I never got a call to renew the contract, and I never contacted them to extend it. Out of the blue, i get a call from them sometime in the beginning of the year informing me that i owe them +R 900. after a long discussion i was made to understand that i fell behind, and i thought that my calculations were wrong, and i stopped paying too soon, i made arrangements to pay the R 900, and i kept too that arrangement, i finished the account, and i stopped. The next month 3 x debit orders of R 210 or so from my account. I contacted them, and they informed me that i fell behind again, i told them to cancel the contract, because I do not use it. I left this conversation understanding that it is cancelled now, just to be debited R 190 for the next two months. I took it upon myself, and i cancelled this debit order on my cellphone banking app, because they are starting to ***** my money - There are no other way to describe this - MR Price Mobile are *******, they ***** people's money without their permission. Nothing went off my account the month that I cancelled the debit order, but i did get a few calls saying that i owe them +R300. I told them again to cancel this contract, I haven't used this contract for 2 years, and i am not interested in MR price Mobile network. I asked them for the voice recording where I agreed to extend this contract further than the 2 years I agreed on, because I never did - I asked this of a Naidoo guy that phoned me, and he took my email, and told me someone will send it to me. I never got any emails from them - I am also still waiting for my statement to be sent to me. In all this time ive been with MR price Mobile, i never once received a statement, or any other communications other than the last few months that they are bothering me over money I owe. I was told by Naidoo, and the last guy that phoned me it clearly states in the terms and conditions that the contract will carry on if I do not cancel it after two years, well, I am sitting with Mr price Mobile's terms and conditions in front of me, and i read it from top to bottom, and it does not say anything about that. I demand answers, and i demand them now!!!!!! I do not have R 580.00 just lying around to pay for something I do not use, and something I tried to cancel in the beginning of the year - You are *******, and I will warn every person i come in contact with to never never never even consider getting any kind of contract with you!!!!!!!!!!! Shocking, disgusting *******ed ******, that is what you are!!!!!!!!!!!!!

0
Replies (1)
MRPMobile
MRPMobile's reply28 Sept 2019, 09:02
Official
Hi Nicolene E, 

We sincerely apologize for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.

Regards
MRPMobile