LK
Lerato K
1 reviews | Active since Mar 2020
09 Jan 2024, 09:17
Mr Price mobile claims
Mr price have bad customer services in assisting by claiming the lost phone. It marks 3rdays today going in and out of the store and calling the mobile office to to blacklist the phone with no luck. I don't know what to do anymore because the don't even send anything in writing to open the case at SAPS. I'M SO DISAPPOINTED TO THE POINT OF CLOSING THE ACCOUNT WITH THEM. What is it that they fail to do because I have been paying the policy????(insurance) The can't even provide the Reference for the claim. Very very bad service that I got, worse part this morning they put me on hold till they hang up. I'm not advising anyone to by mobile and get it Insured at Mr Price. #disapointed
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Replies (2)
MRPMobile's replyOfficial
09 Jan 2024, 11:04Good day,
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
MRPMobile's reply09 Jan 2024, 11:04
Official
Good day,
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks, Mr Price Mobile
LK
Lerato K's updateReviewer Update
11 Jan 2024, 11:44Good morning
I hope this finds you well. I'm still waiting for the letter that will assist me to claim lost phone like you mentioned on Monday after I made a review against u regarding the bad service I experienced
Please note that till to-date no correspondence received from your office.
I thought you u would do as u said but clearly no.
I hope this finds you well. I'm still waiting for the letter that will assist me to claim lost phone like you mentioned on Monday after I made a review against u regarding the bad service I experienced
Please note that till to-date no correspondence received from your office.
I thought you u would do as u said but clearly no.
LK
Lerato K's update11 Jan 2024, 11:44
Reviewer Update
Good morning
I hope this finds you well. I'm still waiting for the letter that will assist me to claim lost phone like you mentioned on Monday after I made a review against u regarding the bad service I experienced
Please note that till to-date no correspondence received from your office.
I thought you u would do as u said but clearly no.
I hope this finds you well. I'm still waiting for the letter that will assist me to claim lost phone like you mentioned on Monday after I made a review against u regarding the bad service I experienced
Please note that till to-date no correspondence received from your office.
I thought you u would do as u said but clearly no.