Mr. Price Mobile Bad Service Delivery

In 2016 I was contacted by Mr. Price Mobile with regards to getting a contract on my own name. They explained to me how easy it was. I agreed and everything went smoothly. They started deducting twice a month toward the end 2018. I contacted them and asked them what was going on. They gave me a big speech. They ensured me the device was completely paid off though but basically they couldn't tell me why I was paying the money twice a month but ensured the problem would be solved.. In January of 2019 I contacted them and cancelled my contract. The gentleman had said it was done. (Unfortunately by this point, I didn't take any names as I thought they would be a professional business and everything would be solved. BUT IT WAS NOT THE CASE. In March of 2019 I went to the bank, reversed the money (as they were still taking money from me) and then cancelled the debit order. I got a real nasty message saying they were going to give me over to be blacklisted. I finally got hold of someone and started taking down names (although the one gentleman refused to give me his name). I emailed them the following email on: 29/03/2019 as well as 05/04/2019:

Good day.

I, Nikita Geldenhuys (ID Nr BLANK), would like to cancel my cellphone contract with immediate effect (Reference nr: MRP ********** ).

As adviced by Clive, on 20/03, I was requested to pay R290 to settle my account and then I should phone Mr Price Mobile and they will Cancel my contract (which was suppos to be cancelled in Januarie 2019 but due to MISS COMMUNICATION FROM THE CONSULTANT IT WAS NOT DONE!!)

On 29/03 @10:25 I was on the line with Mr. Price mobile call centre for 29 minutes. I spoke to 3 people (Charmaine, Thokozani and another male consultant) AND THEN only was I told that I need to give a months notice, which was done in January per telephonic discussion.

Before all this happened a nasty sms was sent to my phone saying that I will be blacklisted if I didn't pay my account, to which I was furious as I thought that it was already cancelled!

I would like this matter to now be seen as finalized as I WILL NOT BE PAYING ANY MORE MONEY TOWARDS THIS CONTRACT.

I feel I have been treated wrongly, miss-informed and threatened by your company and I have had quite enough. If this matter continues I will have to also take it further from my side. A consultant from Mr. Price Mobile call centre said they will contact me before the end of the day with regards to this matter but AGAIN there was no communication from your side.

Hereby attached is the reciept stating the fact that I have paid the money that was in arrear.

I am looking forward to your email stating that this is now settled as I would like this matter to be done with!

Thank you

Nikita Geldenhuys

On 14/05/2019 I got a phone call AGAIN from them that I have to pay or they are going to hand me over to be blacklisted. By now I was fuming and I even told the lady to write next to my name this has been sorted and they probably ow me OVER R600. DEFINITELY NOT THE OTHER WAY AROUND! Soon after I got another rude sms saying they will be handing me over to be blacklisted soon if I don't pay.

PLEASE CAN SOMEONE ASSIST ME? I REALLY FEEL LIKE PULLING MY HAIR OUT OF MY HEAD?

I will never suggest anyone to go and get a contract from MR. Price Mobile because if they had told me from the start what to do, NONE OF THIS WOULD HAVE HAPPENED. Now I am being threatened to pay or they will black list me????? I really wish their consultants would have told me in January of this year what to do and then it would have been sorted? But now I did 'follow procedure' in March and STILL???? I JUST WANT TO CANCEL MY CONTRACT.

Your assistance in this matter will be highly appreciated.

Thank you