1 reviews | Active since May 2016
MR PRICE MOBILE
<p>MR PRICE MOBILE - I had a contract with MRP which expired in July 2016. I requested my outstanding balance (R167) which I paid on cell phone number ********** . Surprisingly I received a phone call at the end of October demanding a payment of R356. I wrote a formal e-mail of cancellation to Mr Shaun Thaver, and he rep**** asking if I wanted to keep the sim card - I said no. The following was at the bottom of his e-mail "your request (16393) has been updated (e mail dated 31 October 2016. I forgot about the incident until I was now contacted by a legal company ********** to say that the R356 had been handed over to them for collection. I cannot get through to their customer care number and want to know how they got to this amount if I formally cancelled my contract and can prove it. </p>
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
I'm still waiting for someone from your office to contact me. Can we please make it soon????
I'm still waiting for someone from your office to contact me. Can we please make it soon????
Kindly note we have tried to contact you on the number provided however you have not given us a chance to chat with you. Please be advised the deactivation request has been processed as per request.
Kind Regards
Mrpmobile
Kindly note we have tried to contact you on the number provided however you have not given us a chance to chat with you. Please be advised the deactivation request has been processed as per request.
Kind Regards
Mrpmobile
Good morning. I am not aware of any attempt to contact me at all. You say the deactivation request has been processed - THE DEACTIVATION WAS REQUESTED IN JULY. Please confirm via Hello Peter on this platform that there is nothing outstanding on this account, and that you have informed the lawyers you gave instructions to take action against me, to cancell that instruction. I am awaiting your urgent reply. You can contact me on ********** 465 or e-mail me on ********** stating that I owe you nothing and that the lawyers have been instructed to stop phoning me. Thank you.
Good morning. I am not aware of any attempt to contact me at all. You say the deactivation request has been processed - THE DEACTIVATION WAS REQUESTED IN JULY. Please confirm via Hello Peter on this platform that there is nothing outstanding on this account, and that you have informed the lawyers you gave instructions to take action against me, to cancell that instruction. I am awaiting your urgent reply. You can contact me on ********** 465 or e-mail me on ********** stating that I owe you nothing and that the lawyers have been instructed to stop phoning me. Thank you.