Mr Price Mobile 7day replacement policy is a ****!!!!

I bought a Samsung A03 for my daughter, on the 6th Feb 2023 at the Pavilion Westville. The device has not been charging properly. Then after 4 days the phone switched off completely. The charging sign would show on the screen but it wouldn't charge or switch on.

On the 12 Feb, I returned the phone asking for a replacement and explained the problem.

The sales lady inspected the phone and then said, the Sim card area is scratched and they therefore cannot replace it.

The sales lady then attempted to charge with the instore charger, as the original Samsung charger, that came with the phone refused to work. I sat at the store for 45min while she attempted to charge. Phone charged to 4%. WHICH CLEARLY INDICATES A TECHNICAL MALFUNCTION!!!

She then told me to go buy a new charger. Which I did... But it's been 12 hours of charging and its still at 10%

It's **************** for Samsung and Mr price to sell a faulty device and then hide under their policy of an irrelevant scratch. A scratch that has nothing to do with the malfunctioning of the devise.

What's more disheartening is that this is the 2nd malfunctioning device that I've bought from Mr Price.

Mr Price Mobile 7day replacement policy is honestly a ****!!!!