JS
Julie S

1 reviews | Active since Apr 2015

19 Mar 2024, 15:23

Mr P Mobile USELESS

I bought a cell phone on Sunday at Mr Price. The Supervisor who helped me didn't tell me that it is Network Locked. I went back an hour later to find out how to insert the SIM and use the phone. They told me that I can't return the phone. The sales person Nicky assured me that I can use my current sim card which is Telkom. It was loaded as a second SIM. I can not access the data on my second SIM for data. It will not allow me. YOUR SALES PEOPLE AND MANAGERS NEED TO TELL THE CLIENTS IT IS NETWORK LOGGED. I have wasted money on a phone that I can't use and I am not allowed to return it because it is 'not faulty'. If they had told me the right info I wouldn't have bought it but they can't fix their problem because of internal policies!!!! DISGUSTING SERVICE!!!!!!! What must i do with this piece of @#$% phone now?

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Replies (1)
JS
Julie S's update03 Apr 2024, 09:34
Reviewer Update
Someone from Customer Service phoned me to ask me what happened. She said that they should have swapped the phone when I went back.
She said she couldn't get hold of the Sales person. I gave her the person's cell no.
I have had no feedback except e-mails saying that the situation has been resolved. IT HAS NOT BEEN RESOLVED