mobile service suspended yet paying

<p>my in law took out a contract for me and i have been paying successfully every month however for the past 3 months i have not been able to make calls or use the data. it informs me that my call has been rerouted and my service has been suspended. she has called numerous times to the customer service and complained. she has even went into a MR Price store and the manager even confirmed that they have been having problems with debit orders, so she opted to pay instore every month, however this was last month and still my service is suspended.... its pointless now paying for a contract that i cannot use....i am also aware that i am not the titleholder of the contract but it is for me as i am paying for it and using it.</p> <p> </p> <p>Their reply will be along the lines of "</p> <p> </p> <p>Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.</p> <p> </p> <p>Warm Regards,</p> <p>mrpmobile"</p> <p> </p> <p>I request that they reply on this platform instead of getting a "customer care consultant" to contact me like they have something to hide....</p>