1 reviews | Active since May 2015
Mobile bill not as pr aggreement and no intergrity
After numerouse calls back and forth on the services and rates that iam billed nothing has been sorted. This is te worst network ever and they have no plans of improving themselves. The rates they charge their clients is inconsitent and the agents on the customer careline are far from helpful. Tey are not knowlable about the rates and their attitude leaves you even more frustrated. <br> <br> I was told that i will be paying R99 per month for the 99mb but i receive a bill for R200+. I requested a cut off and asked how this can be controlled to stay in the cintract aggreement. THE CUT OFF WAS SAID TO BE R105. Once the limit is reached the network is unreachable/not functioning. The aggreement was that this will happen when the limit of R105 is reached meaning i can no longer use the internet i still get billed for it being unreachable. They dont respond to email qeuries requesting for a detailed bill. The worst thing is that the agents are clueless and they then give you attitude when you question and remind them of what you where told. They dont want to take ownership of the lies the tell
Please accept our apologies for the above incident. We do apologise for the disappointing experience and assure you that we will be investigating this matter. We will contact you with feedback directly.
Warm regards,
mrpmobile
Please accept our apologies for the above incident. We do apologise for the disappointing experience and assure you that we will be investigating this matter. We will contact you with feedback directly.
Warm regards,
mrpmobile
