Misleading sales pitch!!

I received a phone call from a sales agent regarding the launch of MRP mobile and due to being a loyal customer I qualify for a free sim card. Being wary of these types of offers, I specifically asked the sales agent whether this was a prepaid SIM card, and he indicated yes it was prepaid and that it would only be activated once I decided to activate it and thereafter I would be able to buy airtime and data on a prepaid basis and this would then be charged to my MRP account, however there were no other monthly charges that would be placed against my account ito of the SIM card.

Based on the fact that the sales agent confirmed it was a prepaid sim card, and not a contract, and that it would only be activated once I decided to make use of it, I said that he could deliver the sim card to me.

The SIM card was duly delivered to me on 28/08/2017 by a courier. Upon opening the package, to my surprise, I saw that on the delivery invoice it states tariff description "Mrp 100 Plus @ R100pm x 12 months subscription".

I immediately contacted the MrP mobile call centre to enquire whether this is a contract, and the agent informs me that it is and that the R100 would be charged to my MrP account for 12 months. I informed him that the sales agent led me to believe that it was a prepaid sim and that it would only be activated once I decided to make use of it and did not mention anything about a 12 month contract! The call centre agent then informs me that the sim card would be activated within 24 hours of delivery, I immediately requested that it be cancelled as I was mislead by the sales agent and was not informed that this was a 12 month contract.

The agent did not seem fazed and said that he would process the cancellation immediately, leading me to believe that many customers are being mislead by the sales agents and were requesting cancellations.

If you receive such a call, beware that the sales agent will deliberately mislead you regarding the contract status of this supposedly free sim card!!

I did not expect such tactics from MR Price, as I've been a customer for years and have had no problem with them before. This experience has really changed my opinion of the whole company, leading me to want to cancel my account with them.

I suggest that this misleading by the sales agents be looked into, as it is unacceptable!!