Misleading cell phone contract

<p>On Thursday 24th March 2016 I received a call from Mrp Mobile, offering me a contract for a Samsung Galaxy J1 at R99.99 per month with R100 airtime each month. I had bad experiences before and as a result of this I made sure I asked whether this contract would have an open line or not. If it were an open line I would not take the contract. I was told that it is not an open line and therefore accepted to take the contract. Like with all my cell phone contracts I have ever had, I asked that a debit order goes off every month on the 25th and even provided them with my bank details thinking the amount would be debited each month, I received the phone and about four months later I received a final demand notice stating that my account is in arrears due to no payment being received - however I clearly asked for a debit order to go off. I settled the amount though and thereafter made sure that a debit order goes off on the 25th. </p> <p> </p> <p>Two months later, a random debit order went off on the 7th of the next month. Again, i was inconvenienced and had to phone around and make calls to Mr P Mobile to fix the problem. </p> <p> </p> <p>On the 25th November, an amount of R480.20 was debitted from my account instead of R99.99. I had this amount reversed. Last night, two days before pay day, I received an SMS "Hi! Dont forget your MRP Mobile account will be debited early this month on the 15/12/2016 with R961.46. Have a happy festive season."</p> <p> </p> <p>1). I am not even being asked if it is okay for the amount to be debited on the 15th I am being told. That in itself is extremely unprofessional as all other banks etc send an SMS asking for permission. </p> <p>2). When I called MRP Mobile, someone by the name of Susanda informed me that the amount is so high because it is an open line. This angers me as I specifically said in the very beginning that IF IT IS AN OPEN LINE I AM NOT INTERESTED IN THE CONTRACT! Hence the title of my review being "misleading cellphone contract".</p> <p>3). Susanda advised me to call customer care to be able to access and listen to the recording of the initial call on 24th March 2016. When I called customer care I waited so long to be put through to someone who could help me.</p> <p> </p> <p>Hello Peter is my last resort! </p> <p> </p> <p>I have just been experiencing endless problems with MRP Mobile from the word go!!</p> <p> </p> <p>I will never recommend them to anybody!</p> <p> </p> <p> </p>