****** ****mers,Poorest Service Provider Mr Price Mobile

****** poor service from Mr Price Mobile

On July 14th 2025, I emailed to inform MRP Mobile of my father’s passing and requested to have his account closed…I was responded to by Kumeshan-Delwin Munsami stating he has begun processing the request. On July 25th 2025 Kumeshan-Delwin Munsami then emailed me to inform me that my request was escalated for closure of the account and it would be done within 60 days. Within that 60 days, instead of closing the account, their ***********, Not so smart, lack of understanding, rude representatives constantly called on my late fathers phone requesting to speak to him… and when I tell them he cannot be spoken to because he’s late, they would say “The reason for my call was to ask if you have sent through the deceased death certificate “ Big question… if that’s the reason for your call then why do you call and request to speak to him since you’re already awaiting his Death Certificate?? That **** went on for a good 2 months. Best believe they continued to debit from our accounts till December 2025. On December 1st 2025 I emailed to them again stating that I was not happy with their services that they’re still debiting our account yet I requested for account closure in July 2025 I was then responded to by Nonkululeko Mthenjana on the 2nd December who said “ cancellation request has been sent through successfully and will be deactivated on the 31/12/2025 as our deactivations are done on the last day of the month.

Kindly note that there will be no further charges billed for this account.”, Come to think of it… why was it gonna take 60 days with Kumeshan and just 30 days With Nonkululeko?, is it just lack of product knowledge or MRP Mobile you’re just a bunch of ****mers???

Nonkululeko Mthenjana did not even bother offering my refunds back because they’re always under the impression that we’re clueless and know nothing about these things! I stated that we should be getting a refund for the months they’ve been debiting since the “account closure request”. Only then she requested for a refund from their finance department,She confirmed if we wanted the refund in the same account they’ve been debiting from, I rep**** “Yes into the same account please “. On December 12th Nonkululeko Mthenjana took it upon herself to email notifying me that “my refund was paid out successfully and should reflect on my account within 14 business days” , no refund reflected within that period! What business did she have saying my refund was successfully paid if she wasn’t sure???? Where did she get the information and confidence from when she suddenly doesn’t have answers when I ask of the cause of delay??? ***********!!!!

January 2nd 2026 I enquired with her as to why there was a hold up, she said the finance department would only resume work as of 12th January 2026, mind you… if I don’t ask for feedback,they also don’t bother themselves to provide it!!! 14th January 2026 I then email to understand what level of disrespect and sort of game are they playing at since it’s now a month and 2 days since Nonkululeko claimed that my refund was paid out successfully, Guess what?? The finance department now claims the funds had not been released by the time they closed (obviously in December)but should be released ASAP!! QUESTIONABLE WITH NO PARTICULAR SENSE!!! Nonkululeko where exactly is my money that you said was paid out successfully on the 12th of December 2025?? Why did you say it was paid out successfully?? .

I’m still saying had I been taking up business and setting up debit order with them none of this nonsense would be happening, all these back and forths wouldn’t exist!

Now the supposed finance department is requesting a bank statement to verify if the account is still active… bunch of *****s these ones ! How else did I know you’re still debiting if it’s inactive? How else would your debits for all these months be successful if it’s inactive? Why would I confirm that I want the refund in the same account you’ve been debiting from if it’s inactive? AGAIN… NOT SO SMART OF THEM!!!!

STOP ASKING ME NONSENSE AND RELEASE MY REFUND IN FULL… I’m Giving you 2 ****** hours to get your act together. I want that refund reflecting on my account with 24-48 business hours at most.