Maybe now that it's on Hellopeter you'll acutally communicate and respond to a now extremely irate customer.

Absolutely pathetic non existent service. I feel a 1 Star review is to high. Your customer service has really gone down. I have tried repeatedly to log a query from your Contact Us Page on your Website, your Whatsapp Line and via email and I have gotten absolutely nowhere due to no feedback or response ever and staff just disregarding my issue as "it's not their problem".

Even after explicitly saying "Yes hi, I have tried contacting your Mr Price Cellular multiple times now via email and telephone to log a complaint regarding my cellphone with no success and no feedback ever received" the response I receive is "Unfortunately the mobile team is not available on this platform as yet and we can not assist you with mobile related queries. Kindly contact the call centre on *** or email them at ***." Absolutely pathetic honestly.

Below is the email I logged a week ago after trying to communicate with you via Phone, Whatsapp and Email.

"Good Day,

I have tried many times to log my complaint and I have been unsuccessful. I am disgusted by the level of service Mr Price has shown me.

I took my Samsung A20 Cellphone in for repairs in around April 2020, due to the phone becoming slow and responsive. All the warranty Documentation was completed at the Hemingways Branch in East London. Thereafter I received no feedback regarding the status of my cellphone. As no feedback was received I eventually went back to the store when I could take leave from work, the lady told me that I would have to come back the next day as she was unable to help me regarding my phone nor give me an update. The next day was the Monday as I had gone in on the Friday, the lady went to look for my phone and I had to wait nearly 40 Minutes at which point we found out that the phone had never been sent for Its’ warranty. She apologized and ensured me it would be sent off. Then I was instructed not to bring the phone into the store that I purchased the phone from and to instead take it directly to Vodacom or whoever Mr Price uses(you can understand my frustration here). Regardless they would send the phone away for me. Nearly 4 weeks had passed when I received my first Phone Call from the branch regarding my phone at which point they had no Idea what the actual fault was with my phone despite documenting everything on the day that I took my phone into the store. I advised what the issues with the phone were. There are absolutely no feedback again until today 26 March 2021 asking me why I haven’t come to fetch my phone, at which point I stopped the lady and said to her I had been without this phone for a whole year now waiting for feedback and I had to go purchase a new phone as I was getting nowhere with Mr Price and my cellphone. Upon finally receiving my phone back this phone is covered in scratches on the back cover (it has a mirror style back cover), covered in finger prints and sticky marks and the front screen is scratched and there is tool mark on the side of the screen upon first inspection. This phone did not have a single blemish, scratch or mark when booked in. Looking at the Job card this phone was booked into D & D Electronics by Mr Price that the phone wasn’t even booked in for the reason I specified upon taking it to Mr Price. The fault was stated as not Powering on which it clearly was… On the Job card it states that my phone was booked in being very scratched which would have only happened by being mishandled by Mr Price while in the possession of Mr Price.

I do not feel that I as the paying customer should accept this Cell Phone back after the absolutely appalling service I have received by your staff which is a clear reflection of the Customer Service Level given by Mr Price.

It is impossible to phone this branch and I can’t goto the branch every week and wait in a Queue for hours to get an ounce of feedback by your staff.

I await your feedback."