*****!!! *****!!! *****!!!
I have never in all my life seen such utter bad service and lies from any service provider. What a bunch of ******!! False sales and lies ALL THE WAY! Ever since I have agreed to a mobile contract with MRP Group, I have been done in from the get go. I got told the STK phone was 4G - LIE!!! I got told the STK was an LTE phone - BIG LIE! The thing has so many glitches and is slower than a Windows 98 PC! I got told it has 8G memory - LIES! But the best part and the best lie they got away with was the "it's only R149 per month"! I agreed to the R149 pm deal. 2 weeks after I received the phone, I got a call to say the contract has no limits and I need to set my own, after I got **** to, with the contract is set to R100 airtime, 100mb data and 50 sms's. I set the limits nonetheless. I got told my contract will only be debited from 1 October 2017, LIES!! It got debited on 1 September! First month in I paid R199 - this was supposed to be the first installment amount to activate the sim etc. I had not problem, apart from the fact that I was debited a month earlier than the initial date that I got told I would be debited on. Luckily I had those funds in my account. Second month around, I am now expecting to pay the R149 as agreed to, especially since I set my limits and did not go over the limits I gottold was supposedly on the contract even before I received the call advising that the contract had no limits. I was under the impression that I had only R100 worth of airtime, 100mb data and 50 smss and once I had reached those limits, I switched my data sim to my Vodacom sim. Second month I received a call advising that they will be debiting R295-49. When I asked how on earth they got to that amount or why it is not the agreed R149 pm, I g ottold someone will phone me. No one ever phoned and my account was just debited. So then last month I made sure to phone and ask what ridiculous installment will now be debited from my account, I was advised it will be an amount of R151-62. Again I asked how this is possible when I specifically agreed to a contract costing no more than R149 pm?? Again no explanation could be given, but I was assured that that is the maximum amount they will ever debit. LIES!!! Now I receive an sms advising that my account will be debited with R187-38. I WANT TO KNOW HOW IT IS POSSIBLE TO DEBIT AMOUNTS JUST AS YOU PLEASE WHEN I SPECIFICALLY AGREED TO ONLY R149 PER MONTH ON A SET LIMIT CONTRACT??? I WANT EXPLANATIONS AND I WANT THIS SORTED OUT WITH IMMEDIATE EFFECT!!!
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Best regards,
Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.
Warm Regards,
mrpmobile
Best regards,
