NH
Nomthandazo H

1 reviews | Active since Mar 2018

05 May 2018, 16:20

Leave me

Just when I thought you did a right thing as one of your agents contacted me and told me account is closed and R 162.90 has been credited which I don't understand why that amount since you debited my account with R199, the contract was supposed to be R139 per month I never used your sim card the phone never worked from day one, it was collected. Why am I owing you that money why did I receive the below email

From: Thandi Hadebe ********** Date: Saturday, May 5, 2018 Subject: Urgent response required on your MRP Account ! To: ********** **********

Firstly which every effort you made to try and contact me because I never changed my number and never missed your call, secondly I'm waiting for you to refund me R199 that was debited in my account for the phone which never worked thirdly you should listen to your "recorded calls" one of your agents called me told me contract is cancelled and the R 162.90 has been credited which I don't understand the contract was supposed to be R139 a month how did it get to R 162.90 and R199

Please leave me alone

On Saturday, May 5, 2018, Daly Credit Corporation ********** wrote: This message contains graphics. If you do not see the graphics, click here to view. Our Client: Mr Price Matter number reference: ********** Contact Details: ********** 485 www.dalydebt.co.za

Our Client : Mr Price Balance in Default : R 162.90 Your Reference : ********** HADEBE, We have made every effort to contact you regarding your outstanding Mr Price account. Please view the link below to see the imminent legal proceedings pending an immediate payment. http://dalycreditcorp.com/the-legal-process/ Our client requires you to: (a) Urgently pay the sum of R 162.90 in full; alternatively (b) Enter into a fixed arrangement to pay off the balance in default in monthly instalments (in which event you will be expected to accept liability for our attorney and client fees and collection commission). Enter into a payment arrangement with us by; 1. Contacting one of our helpful consultants at ********** 485; or

2. Through our website at http://dalycreditcorp.com/make-a-payment-arrangement/

For your convenience, enter into a debit order with us by:

1. Contacting one of our helpful consultants at ********** 485 or

2. Through our website at http://dalycreditcorp.com/create-a-debit-order/

Should you fail to contact us we shall assume that you have no intention of settling your debt and imminent legal action may proceed.

Contact us on ********** 485

Contact Hours: Monday - Friday between 07h30 and 20h00 and Saturday between 08h00 and 13h00.

Regards,

Daly Credit Corporation

(DCA Reg No. ********** /12)

Daly goes the extra mile to deliver exceptional customer service.

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by email reply and delete it from your system; you may not copy this message or discuss its contents to anyone. Please send us by fax any message containing deadlines as incoming emails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the internet.

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Replies (1)
MRPMobile
MRPMobile's reply05 May 2018, 16:22
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile