Lazy call centre agents

<p>You are so quick to call and offer contracts.</p> <p>But when I need to speak to you. You forever has high call volumes. I've been trying to get hold of you since June. Still high call volume? How do you get that? Each time I call I hold for more then 45 minutes without answer? Where are your call centre agent's? Are their playing or working? Don't they know that the 1st rule of a call centre is, to make sure all calls are answered as soon as possible. I just called at 7..... held on until 07:45? Still high calibre volumes? Please get your Act together..... or get professional people to work on your call centre... or are there only one person working there? Poor service...... I hope they can contact me... so I can settle my contract... and close it.... even though I wanted to upgrade.... No THANK YOU.... I won't even refer anyone to them....... Their never available when you call them.... Gosh get your act together.</p>