FO
Francois O

1 reviews | Active since Apr 2017

01 Apr 2017, 17:41

Itemised Billing

<p>I have received a call from one of mrp's agents. For some other reason they always call me after 6pm. The agent was very rude and arrogant. For some reason I have outstanding money on my account. I rarely use my sim card and the data is always switched off. So its impossible for me to owe mrp any money. I never use my data. I only used my data in January when I was waiting for another phone. The agent went on asking when I will pay the money. I never receive any invoices for the detailed breakdown of my billings. The first time I phone mrp quering the outatanding money they told me that there is fault with their system. Now I owe money. The agent was very rude and was raising his voice. How can anyone treat a customer like that? </p> <p> </p> <p>Please have a look at my account. </p>

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Replies (1)
MRPMobile
MRPMobile's reply03 Apr 2017, 08:08
Official

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind Regards
Mrpmobile.