Inconceivably *********.

I was phoned by Khanyi Mkhize from mr price mobile who offered me a Samsung J5 cell phone for R99 pm. I informed her that she should contact me later as I wanted to check something with my mother. I wanted a phone which my elderly folks were comfortable with as my mother battled with her Chinese phone and my dad had a Samsung. I then spoke to the consultant later who said I was one of only 200 people being offered the deal and that I would lose out if I did not take it immediately. I signed up and a phone was delivered within two days by ram couriers. Not being fami**** with phones I opened the packaging to discover it was in fact a mobicel. I immediately phoned the help line, only to be informed it would take them 2 to 5 working days to listen to the tape of the conversation to establish what to do. I made it clear that it was not suitable but they said I had to wait. When nobody got back to me after 5 days I phoned them again and they said that it was only 4 days but that somebody would definitely get back to me by the Friday the 13th October. On Saturday 14th I again phoned to be told that it was still pending. I lost my temper and told them off whereon they put down the phone. On phoning them today I am informed that they had listened to the conversation and that I was definitely offered the phone sent. I would definitely not have taken it if I in any way was made to understand that it was a mobicell I had had to tell the person on numerous occasions to slow down and that she was speaking too fast but they seem to have the ability to do as they please, and if they managed somehow to slip in there the name of the cell phone sent, or have in fact doctored the recording I would like to know. They inform me that the sim was activated on the 10th of October. Why would mr Price activate a sim for a phone delivered on the 5th and immediately rejected on the same day, 5 days later and 5 days after I had complained that I did not want it, and still not answer your queries timeously as promised. You have to wait for them to collect the phone as they do not have a place you can take it to. I had seen an offer over the weekend from someone else also for R 99 for a J 2 which was more in line with what I had requested originally, but due to mr price being able to abuse us, and lie about timespans could not do anything about it. mr Price also claim that they are now entitled to charge me R380 for cancelling this. I have been told they would let me have a copy of the conversation but this has not happened and I will be approaching the National Consumer Commission and NCR.