GN
Garry N

1 reviews | Active since Jun 2017

22 Jun 2017, 12:10

incompitent division of MRPrice mobile they suck

<p>i was looking for a celphone contract and i was introduced to MRPmobile by someone from the MRP clothing store as i was shopping for cloths, i decided to call them and found out how good/bad they are contract prices are, which i found them cheap and that is why i told they are contract, and from the hell broke loos where i stated to the that thye should debit my acc on thta specific date i have advised them to do so but that was bot the case thye did it on they are own time, they advise me that i should be recieving my data as well as airtime every 1st day of the month to date that has nbot happen as i only get thye are free min only and they dont even make a follow upi via call or sms to apologyies of that, you as a client you have to bag them by making several call to them advising them that you have not recieved your data to a point thta they are agenbt and team leader from the call centre dont know what they doing, because everytime i call they say" they are busy trying to find out what was the issue they will get back to me, ever since taking this contract they have never called me to provide me with feed back, i regreat in signing for this contrac and its not even 3 months, what ****ed me off more is that when i was sold this contract i was advised that ill get R100 airtime as well as 300 mb, because last month i did not get my data on time i decided to use the R100 they gave me to buy data with and buy doing so airtime was ditacted from the R100 they gave me come this month debit order date, they debit me R220 while they had to debbit me R129 as per our agrement and as i have cap it so the limit that they give me, when i called the call centre i spoke to Sanel Pillay who i advised her that i want my data for this month as it was not been sent to me as promised from the 1st of every month, i only got my data 21 after i have complated as i also ask to be refunded the deferents from the amount they have debited. she did not know what to answer and say to me as it seemed as if she was confused i asked to speak to a team leader where she called Nokubonga who is just an incompitent Leader that does not follow up on client query. i want my money to be refound back, i regreat taking your contract. advise to people out there NB: DONT EVER TAKE A CONTRACT WITH THIS STUPID COMPANY (MRPMOBILE)</p>

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Replies (3)
MRPMobile
MRPMobile's reply22 Jun 2017, 12:26
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply22 Jun 2017, 12:26
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

GN
Garry N's update22 Jun 2017, 12:30
Reviewer Update

every complain i see on hello peter the only response youll have to the is " thank you for taking the tim e.......etc) that wont fix the problem, i want this to be fixed, its a stupid company that does not take they customers seriasly