JH
Jeannie H

1 reviews | Active since Jan 2010

06 Nov 2018, 18:27

*********** staff and ********** billing

My account was handed over for collection to Daly Corp (every bit as useless as Mr Price Mobile) and to try and get someone to have a meaningful conversation via e-mail is impossible. Why I'm upset is as follows: firstly, they don't carry over data like decent, reputable cellular service providers, which resulted in a nasty bill coming my way. Then, to add insult to injury, I get charged for data every month from June 2018 onward, even though the data was never loaded on my tablet. And when I try to inform them that I won't pay for something I didn't receive, I receive copies of clauses about whether I choose to use it or not, I still have to pay. Dimwits! How do I get to choose to use something THAT ISN'T THERE?!! What a bunch of idiots! People who are obviously incapable of thinking for themselves and responding in a way that's a little off the script they were taught at call centre school ... How pathetic!!! All I want it someone who can understand that I'm willing to pay the balance less the charges for something I never received and respond accordingly, not tell me the account is handed over to Daly and when I contact Daly I get told to contact MrP ... It's absurd!! Surely there must be at least ONE person with the brain capacity to understand this and put this matter to rest??? Oh, and the contract has been cancelled anyway since the sim card has been cancelled, by MrP. So here's the challenge - is there anyone from Mr Price Mobile who can attend to this and sort it out?

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Replies (1)
MRPMobile
MRPMobile's reply07 Nov 2018, 07:58
Official
 Good Day,

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.  Warm Regards, mrpmobile