***********, Contract breaking, Company

Hi, I do apologize for this but this is the only way I can get any response from this company, and thus I will have to go through the whole debacle again. I received an apology from this company re:- their breaking of contract when they requested from my bank monies, due to them. Now they all agreed that the agreed date for them to request payment per debit order from my bank is the first of every month. In December The y on three occasions requested monies from my bank account, on dates not stipulated in our contract, the 14th December 2018, 15th December 2018 and 22 December 2018. This is already a break of contract as the contract states that they are only allowed to request monies from my bank on the 1st day of every month. They did not and will never receive permission from me to alter this date, as I am a GEPF pensioner and my pension only gets paid in on the first of every month and if the first falls on a weekend or public holiday then the payment will be on the first working day after the first.

I want to state that when this account was opened I was told that this call is recorded for security reasons and for reasons entitling them to request monies from my bank account. They must listen to the recording when their staff contacted me regarding this contract, They will hear that I requested from the caller that my debit order be on the third but preferably on the 5th of every month. The caller said that this was not possible, and that I could only agree on the 1st of every month. This was agreed to by myself and the caller, and the contract was approved. No where did I state that they have the permission to request monies from my bank account on any other day but the 1st. Thus when they requested monies on 14, 15 and 22 December 2018, they did this without authority or permission and thus broke the contract that exists between me and them.

Now if it was not possible for them to change their dates on the start of this contract, how is it possible that they in December, could change it to three different dates. Due to this there was no funds in my account and all three attempts by them were rejected, and I incurred bank charges and other charges. My account was now in arrears and I received a notice to this effect. Note on the first of January 2019, no request was received from them to my bank requesting monies, WHY NOT, This is according to the contract.

I am now going to recite all that has progressed since.

I requested an apology from them regarding this and this is the Pathetic excuse of an apology I received from them, just more proof of their total incompetence. Note the date of the apology, months before this breaking of contract by them and even before December 2018, now whos fool do they think I am.

The apology, as received by myself from a Meeander Moodley reads as follows.

On 2019-02-05 14:36 Meeander Moodley wrote.

Good day, I trust you are well. Please find attached the letter of apology as requested. Regards, MRPMOBILE

Meeander Moodley Customer Service Liason Meeander Moodley

Now the pathetic excuse of an apology. attached by Meeander Moodley.

Date 05 February 2018 (Note the date) Account number MRP152980 ID ********** 000

Dear Elmore Weidemann With reference to the mrpmobile, account held in your name, we do apologize for the impact our change of date during December 2018 had on you.

Should you require any further information please contact our call centre on ********** 430. or email **********

Now I do not know what they think I am but their fool I am not, This apology is not acceptable and I demand a proper and full apology. On this same email I received I returned my answer and this is my answer. Good day, I do not know what you are trying to do, this apology is an insult to my intelligence, where is the apology for the threatening letter sent to me. This is not an apology but a poor attempt to rectify your incompetence. You will apologize for your incompetence in full. I do not fall for this kind of poor excuse of an apology. I get a phone call from your *********** staff on 6 February 2019, at about 17:25 or thereabouts. a Mrs/Miss Naidoo, stating that I am no more in arrears and must ignore the letter sent to me. and requested me to send my bank statements so that you can work out my cost, due to your incompetence. Well the nerve.

I am now putting my full claim for all costs, I incurred due to your incompetence, and want full payment within 10 days with a letter of apology or this matter will be taken further. I do not send threatening letters, but believe me this is a promise, you will not get away with just telling me to ignore your letters and incompetence.

Firstly I do not have a land line which you would have known with the inset of this contract. I thus had to use my cell phone to contact you regarding this incompetence. Now to get through to your call centre, I was confronted by a recorded message, which stated, that due to many calls to this number your call will be answered as soon as an *********** member is available. As you know that on cell phones that on a cell phone these free numbers are not available and thus the caller pays for the call. Well 24,26 seconds later I cancelled the call due to no reply. The problem here is and you know it, cell phone records the amount of time even if it is a recorded answer, as the call was answered. Thus I do not know what contract I have with my supplier, but I know there is a minute billing and a second billing, so now lets take the time I was awaiting for your *********** staff to answer the phone, at R1.00 per minute, I know it is more but lets leave it at that. Then the amount of tome I was waiting amounts to R24.00 or R25.00. Then because of no answer to your call centre, I entered the incompetence on Hellopeter on facebook and went down to the nearest MRP store in Uitenhage, to make my call from them, which was done by a very helpful lady. This call was answered within a minute and I could air my discontent in your company, and its *********** staff. Now at the going SARS rate for the use of transport it is reckoned at R4.28 per kilometer. I in total done 12 kilometers to and from my home to the store and back. Thus a total of R51.30 due by you, due to your incompetence. Notification SMS to my phone from my bank, for three requests by you, when you broke contract, and requested monies from my bank account is R0.40 per SMS, thus R1.20 due by you. Then the three failed attempts by you when you broke contract, and requested monies from my bank account is R8.50 per attempt, thus, R25.50 due by you. A total of R102.00 due by you, due to breaking of contract and incompetence. This amount with a letter of apology, and not a feable excuse of an apology, by 1 March 2019 or further steps will be taken. Your satff member who phoned on 6 February 2019 requested it in writing and requested a copy of my bank statements to be forwarded. I do not have the facility to fax documents and no copier to make copies, and have no clue, how to make copies or so, on my email to forward these statements. Thus I put in writing as requested by your staff member.

Do not send me apology as per Mr/Mrs Meeander Moodley, its an insult and should never have been forwarded, but then again proves the incompetence.

Now on 13 February 2019, a notification was received, that again you will be breaking contract and requesting monies from my bank account on 28 February 2019, this was sent to the tablet that I have under this contract. THERE WILL BE NO FUNDS IN MY ACCOUNT ON 28 FEBRUARY AND YOU HAVE NO PERMISSION FROM ME AND NEVER WILL HAVE PERMISSION FROM ME TO BREAK OUR CONTRACT AGREEMENT, FOR YOU TO CHANGE THE AGREED DATE TO WHENEVER IT SUITS YOU.

You are the cause for all this animosity due to your breaking of contract, three times in December 2018, and now you want to break contract again in February.

According to your threatening letter my services were suspended, to date I have not received any confirmation from you, that my services have been rein-stored. Now where is the letter of apology for this as I could not contact you on this device as you by breaking contract, place my account in arrears and then sent me this letter, and expect me to just accept your incompetence.

This is a request not a notification, could you please tell me in writing how you are going to repay my costs incurred due to you breaking contract.

This is a notification, should I not receive any reply on my request above I will have the payment you want to take on 28 February 2019, which I refuse as there will not be funds and the whole process will start again, reversed and my costs taken of and the remainder will be paid into your account. This is not a request but a notification. Should you request monies from my bank account on 28 February, I am notifying you that the debit order will be cancelled in writing by me to you and a copy will be handed to my bank and all monies you request will be reversed and all costs for this will be claimed from you. I will then pay the account per internet banking on the date I choose, as you can just choose which you want to request monies not in accordance with contract.

This is a notification not a request. I want a full apology and insurance that this ******* breaking of contract by yourselves will end and that all monies will be required from my bank as per contract and on the date as specified in the contract, and no other date.

I still have many requests, and notifications, but due to the incompetence of your staff, What I have notified and requested above is enough for now.

More to follow,

It is impossible to recommend this company to any one, it will be and insult to any person.