*********** and/or completely no interest to assist their clients at all

I have been struggling since February to reverse and cancel charges MRP Mobile has charged against my store account. The person who phoned me to market the sim card insisted that I take the sim card now and activate it only once I need it when my current contract ends. He confirmed more than once I will only be charged once I activate the sim. But the sim was automatically activated and I was charged immediately. They are now saying they have the recording where the consultant advised me of all the charges, (which I am not disputing) and they will not reverse the charges. They are however ignoring the fact that I was not informed the sim will be activated automatically, they are also ignoring the fact that I immediately stopped the "contract" and they still charged me for three more months.

They do not respond to my e-mail queries, when I phone I am told to speak to accounts services, and they only refer me back to MRP Mobile, so you get nowhere by phoning either. Stay away from MRP Mobile, their customer service is non-existant and they are dishonest. I cannot imagine how they are planning to build this buisiness based on this kind of service!