1 reviews | Active since Jul 2015
incompetence of your company now i have to pay!!!
Time of call 10:32 01/04/2016<br> My salary date is the 20th but in February MrP Mobile deducted on the 19th and the bank honoured the payment but it cost me R90 bank charges but I left it then I realised that in March that the 20th falls on a Sunday so I called MrP Mobile and spoke to Khanye to advise them that I will not have money in my account as I work for the bank and we don't get our salary earlier. Then Khanye said it's not a problem she will sort it out with the relevant department. To my surprise MrP mobile deducted on the 18 March and then the bank honoured the payment and it cost me a further R90 in bank charges. I called them now and spoke to Zoliswa Nzoyiya who is arrogant and doesn't want to give me a chance to talk and she made it clear that they will not refund the bank charges back to me even though I told her that I have proof and I can forward her my bank statement. She is not call centre material. <br> <br> Zoliswa nzoyiya : Consultant<br> Karen moonsamy : Manager<br> <br> <br>
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
