INCOMPETENCE

<p>I app**** for a new MRPM deal for a Samsung Galaxy J5 ons Wednesday 07 September 2016 which was approved the very same day. Details taken by the sales agent and was told that the phone will be delivered in 3 to 5 working days. They send me a tracking number so i can track the parcel. Monday 12 September arrives and i am contacted by another agent from MRPM informing me that the parcel has been despatched. So track this parcel on Wednesday 14 September on the Ram couriers tracking page. The parcel left Durban on Monday, arrived in Isando on Tuesday and reached Beaufort West on Wednesday. So i decide to contact Ram couriers to find out why the parcel is in Beaufort West because i am in King Williams Town which is approximately ****m apart. Reason given to me is that the delivery address supp**** by MRPM is in Aberdeen. I contact MRPM tracking customers services and inform them about my disappointment. I get told that this is the address supp**** by the sales agent. I inform them that the address on parcel is not mine and do not know where they got it from. Get told that it will be sorted i get put on hold by the agent "Shaun" for about ten minutes and the phone line goes dead. I emailed MRPM customer services on two occassions without any reply of any sort. Today Friday 16 September a agent from Ram couriers phones me to ask directions to deliver my phone in Aberdeen because he is in Aberdeen. I once again tried phoning Mr P head office in Durban. Switch board puts me through to a supervisor whom never answers the call. So What does one do with such bad service?</p>