******* Binding to Contract

My mother started a contract for me to receive 1GB data monthly, from mid-2017. Earlier this month, I got a new phone and wanted to port my number. In order to do this, I have to have a prepaid SIM, so we decided to cancel the Mr Price data contract.

1. My mother called Mr Price mobile to this and they told her that she could not cancel the contract under any circumstances. (Pretty sure it’s ******* because 1. They did not communicate this to her when she initiated the contract. 2. Most of these types of contracts are able to be cancelled with a penalty) 2. My mother again went to another Mr Price store (Bright Water Commons)and explained that she was not bound to continue with the contract and was more than willing to pay any penalty fee necessary. 3. The call centre consultant then agreed to cancel the contract and said it would take effect within 48 hours, after which I would receive an SMS confirming this (as the contract was taken out for my number). 4. Number 3 took place on Tuesday, 20 March 2018. Neither my mother nor I have received any communication from Mr Price Mobile. 5. On Sunday, 25 March 2018, we had to go to yet another Mr Price Store(Sandton City) to request an explanation. This time the consultation said he would call me on Monday, 26 March 2018 between 08:00-17:00. I kept my phone on me and on loud the entire day and have received no communication from them. 6. Mr Price claims to have these calls recorded so all the above can be verified. The store consultants at the above-mentioned stores can also attest to the above complaints. I am appalled at this entity’s lack of service and at what seems like a ploy to not release us from the contract.