Ill treatment of pensioner customers

It is disturbing and distasteful that Mr Price Cellular deploys the most ******** and useless managers and staff to service communities in townships such as in the branch of Kwa-Mashu cellular on Malandela road. The store manager by the name of Noma has no clue of what she is doing or believes her own figment of what she calls policy and is utterly rude and this is a person entrusted to lead others.

My brother and I bought a Huawei Y61 cellphone for our mum whom is a pensioner through Mr Price cellular and payjoy flawed partnership on the 25 October 2023 and in less than 5 days the phone started giving her problems where she cannot receive calls and especially whatsapp calls. the phone eratically switches off and on again and to be tossed from pillar to post by the useless manager of Noma while she tries to understand her own store policy around returns is unacceptable. my mum has been to the shop in her limping state numerous times without any help nor justification for their refusal to replace the phone we have already paid R2500 for. This behavior is horrific and not justified.

We have now been given several emails to contact which is mind boggling because the phone was purchased at Mr Price Cellular and therefore it is this staff and their inept manager that must fix the problem.