If this is an updating problem it needs to b resolved soon because its affecting my credit score badly

Mrp mobile is ****** Last month i went instore to check if mr price was able to debit the monthly installment because i had recently done a sim swap so i couldn't see my debit orders going off. Gave my details and told me no.. Evrything is in order meaning that for the month of November im still on track i dnt owe anything.

Then funny today i reciev a phone call and they would like to know when il be paying the money owe? I tell them that iv payed this month of novermber whitch was double the amount because of over using the airtym or the data they give me,of whitch i was not aware off never the less i payed it but surprisingly today they denie that payment.

I ask the ladie to email me where i can send them the proof of tbat payment. But she insists that i did not pay it. I asked about 3times for the email befor she says she will email me 1st and il reply with the P. O. P but till now. Nothing!

I would realy love to know what is happening with mrp mobile? Who is trieng to rob us? Is it the. Workers or is this done my mrprice its self? See something just does not add up here