VM
Vuyokazi M
1 reviews | Active since Nov 2015
05 Feb 2016, 09:29
I've been billed for the closed account
Good day... about two weeks back I received an sms on my phone saying that I need to pay, but I closed the account already last year, 2015 beginning of December... When I went to Mr Price for enquiries they told me that I'm owing Mr Price Mobile because I have their sim card... At MRP Home in Greenacres they tried to get hold of MRP Mobile, but with no luck...Yes I did receive Mr Price sim card last year, few days later after receiving a sim card I received a phone call from MRP Mobile explaining how the sim card works, but I never activated the sim card until today... it's still attached to it's original card... now I don't understand how I'm billed for something I didn't apply for nor used...
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Replies (1)MRPMobile's replyOfficial
05 Feb 2016, 09:37Hello vmava,
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Many thanks,
mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Many thanks,
mrpmobile
MRPMobile's reply05 Feb 2016, 09:37
Official
Hello vmava,
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Many thanks,
mrpmobile
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Many thanks,
mrpmobile
