I purchased a cellphone in December2024

I purchased a cellphone in December2024.paid insurance lost the phone submitted my claims in June2025 I was send from pillar to post. Resend again in August was inform my policy expired I had to go back to the store to ask them to re activate it . Which I did .in September when I called to inquire I was informed the policy is incorrect to get the correct policy number .Their service to pay out is disappointing. Will no longer buy a handset from them to date no pay out