JM
JERA M

1 reviews | Active since Apr 2018

26 Sept 2019, 14:18

I just want my number back.

Thank you for the feedback.

Unfortunately it does not pertain to my complaint as I am not disputing that I was advised about the port inwhich if you listen to the call again , your agent asks me which network do I use , I advise her cell c , than she says good MRP mobile also uses cell c.

The problem is I was under the impression that the mrp mobile network would work just aswell as my cell c network in that I would have access to buying my wassup bundle once a month and use wassup, unfortunately on ure network This is not allowed or not a service and leaves me buying data every 2 to 3 days which is costing me and is an inconvenience.

If your sales agent listed the disadvantages of your network my decision would have been different. As you know everyone uses wassup it is a necessity these days why would I give that up to be on ure network.

So my query is , I should not have known to ask about this detail, your sales agent should tell clients that they will have to buy data everytime they want to use wassup.

Please put me in the same situation I was before using your network and give me my number back.

0
Replies (1)
MRPMobile
MRPMobile's reply27 Sept 2019, 09:31
Official
Hi Loreka M,

Please accept our apologies for the above incident.  We are attending to your query and we will be in contact with you directly with feedback.
 
Regards,
MRPMobile