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pretty M

1 reviews | Active since Sept 2017

18 Sept 2017, 11:50

I app**** for a contract phone early this year, the guy who help me to apply was every helpful, I told him that I don't want them to charge more and he advised that I should ask them to make my phone a limited contract

I app**** for a contract phone early this year, the guy who help me to apply was every helpful, I told him that I don't want them to charge more and he advised that I should ask them to make my phone a limited contract

but ever since I bought this phone I have been complaining they are deducting more money each and every month, they deduct R400-R500 for a phone that cost R229,Thier call Centre people are not being helpful they have a bad attitude and they don't have customer service, when I ask them why are they deducting this amount of money they say I should check my airtime and data every time I use an internet or make a phone call of which I don't understand because this is a limited contract if I start to ask them questions they don't know how to answer they say they will log a call their financial department team will call me but I never got any phone call from them, I AM NOT HAPPY WITH THIS MRPmoblie service

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Replies (1)
MRPMobile
MRPMobile's reply18 Sept 2017, 11:52
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile