I am tired of you do the right thing please.

Its been 2 months my phone was ****** and obvious I need the sim card I took the extra one that I received from Mrp only to find out that one was not working called 5 times was told that they will make a sim swap after waiting for a month the thing starts working only to find out that it was not my number some English lady asking a family member to buy milk then I complained again then a lady from durban called said I should buy a new simcard in store and ask them to make a sim swap after leaving with joy thinking that a sim swap has been done I send a pcm to my other number only to find out that its not my number again that lady from Jabulani mall registered for me a new number. I need for you guys to deliver my sim card with my correct number or I have no choice than to go to the ombudsman how do you expect me to pay for sim card that I don't use.