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yY
yuthikah Y

1 reviews | Active since Jan 2017

17 Feb 2017, 11:29

I am signed up for a contract that i have not consented to

<p>Mr Price called me a week back to tell me that they are now rewarding their customers with airtime when they purchase and that i would need the sim. 'Where can they send the sim to'.</p> <p>They dont approach you as if they are selling a binding 12 month contract. </p> <p>When i receive the sim i see the documents attached and its a 12 month contract.</p> <p> </p> <p>1. How are they doing this with just an ID document (RICA).</p> <p>2. How can they juts sell it in that manner? So much of misleading. The whole approach is wrong!</p> <p>3. I NEED to pay a cancellation fee if R199 for their delivery cost for something i never signed up for. (I even asked if i can pick up the sim in store and they said no they have to post it! That is the extent to which they mislead you!)</p> <p>4. I have called more than 48 hours ago to cancel this (i have not yet opened the sim) They were gonna review and get back to me in 24 hours and i have got no response and my contract is not cancelled).</p> <p> </p> <p>I am utterly disgusted and never expected this from MRP as i am a well paying loyal customer for years!</p> <p>This is a slap in the face!</p> <p>This seems to be the only way you get feedback from people! </p>

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Replies (6)
MRPMobile
MRPMobile's reply17 Feb 2017, 11:42
Official

hank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

yY
yuthikah Y's update17 Feb 2017, 11:43
Reviewer Update

Please can you give me a turn around time as i am waiting from last week!

MRPMobile
MRPMobile's reply17 Feb 2017, 12:28
Official

Please be advised the required information has been sent to your email address as per request.

Kind Regards
mrpmobile

yY
yuthikah Y's update17 Feb 2017, 15:12
Reviewer Update

I have received feedback. Which was totally worthless to me.

I am forced upon this contract. I would actually prefer if someone in a higher position than Stembile call me.

I am forced to pay R200 for something that was forced upon me!

I heard the voice recording and i stand firmly with my intial statement!

The recordings forst 2 min is based on the rewards and the free sim and they even asked me if the sim was given to me in the store, i said no and she said she is so sorry she will have that delivered to me, falsly misleading me to believe that the sim is a reward for being a loyal customer which i am!

But no longer, i am just disgusted!

I hope people read this and are made aware.

yY
yuthikah Y's update17 Feb 2017, 15:23
Reviewer Update

I am also awaiting cancellation documents as i dont want to be told that i am owing new months fees by FORCE! Please have this sent to me as soon as possible!

yY
yuthikah Y's update17 Mar 2017, 10:08
Reviewer Update

yuthika-priya-hira rep**** privately:
I am utterly disgusted as i am still being billed for this pathetic contract after being told that it has been cancelled? who is going to be liable for these fees as well as interest that is already being billed towards me????????????

Please could someone contact me immediately!