HORROR SHOPS - Making sales on a lie

In Early september i received a call from Mrp Mobile for the promotional sim with R26.00 airtime. I told the lady that i have a contract phone and i do not need any additional airtime but she advised that i can use the airtime in the sim and just leave the sim,she told me to call the mrp mobile to activate the sim once received,i agreed to the offer for the free promotional sim card,the sim was delivered to me on the on the 10/9/2019. After receiving the sim i just kept the sim without Activating it. In November the 12 i received an SMS advising that my account is in arrear,i ddnt get time to call them as i was so busy at work but i also thought maybe it was a mistake as my account was fully paid off,on the 20th of November i called to find out what was happening and i was transferred back and forth from the Miladys Accounts department to Mrp mobile,i was transferred to a lady on mrp mobile who asked me if i want to cancel that product and i said yes,the request was send to me an sms o the same day,I asked them to sent me the voice recording where i spoke with their agent and ave the lady an email address where she must send it,i waited for the recording and o Saturday the 23 November i received a call regarding my overdue account and i told the lady who called me that i spoke with the mrp mobile people and i'm still waiting for the voice recording,She advised me to send a follow up email and i did. on the 3rd of december i sent a reminder but still no response,Today the 4th December i call Miladys toll free Number and i was transferred to the mobile department,the lady asked for my id number and i gave her,i told her i have been waiting for the voice recording from the 20th of november but still haven't received it, She said the recording was sent on the 20th and i told her i havent received it, she confirmed my email address ad said she will forward me the recording but its up until now i'm still waiting.

when i asked the lady about the club fees on my account she couldn't give me an answer and she transferred me to the accounts department again,This people are making sales on a lie.