SM
Sbongile M

1 reviews | Active since Apr 2020

10 Jun 2025, 12:12

Horrible Service-Ripping People off money

What a horrible experience with your advisors, You need to train your staff to on how to provide a great customer experience,one of the reasons i am cancelling my subscription,they just get paid for nothing as they seem to be useless!Shaylin Pillay and Samkelisiwe i still have them on the line and they have me on mute,i have been passed around when i explained i wanted to cancel,firstly one advisor **** and said it will take me more than 1 hour to cancel my subscription,then he transferred me over to useless Shaylin who refused to cancel my simcard subscription,i do not want your services,what is so hard to cancel on the line!!anyone looking for any simcard or mobile subscription do not get anywhere near to Mr P they are horrible,i have wasted 1 hour of my day being passed around and money wasted for me being put on mute and not being assisted only to be told i need to send an email to cancel,your staff is horrible you will lose more customers!

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Replies (1)
MRPMobile
MRPMobile's reply10 Jun 2025, 13:41
Official
Hi Sbongile Miya,

I trust you are well.
Please accept our apologies for the above incident.  
We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.
 
Warm Regards,
Mr Price