Horrible service ever

my name is Victoria Njaxa Id *** i send my tablet for screen repairs it been 3 weeks to 4 weeks their don't communicate and when you call them to find out how far they tell you that the person who suppose to help you she busy you can call back late or their take your number but never get back to you until to today i don't know what going on when you call the hag up or put you on hold