Horrible service

<p>A year ago i bought a phone with this provider 'MRPmobile" which was a package of R99 a month. a month down the lane one of their agents called me to market their value added product for the packegae i had taken previously, due to certain reason i declined the offer, but to my surprise i when checking my bank statements i found that they were debiting an extra R148, which i had declined when their agent offered. seeing that its nothing i agreed to i phoned their customer service asking that they listen to their recordings as i had not agreed to such. they did and confirmed that yes i had not agreed to what the agent was offering also promised to refund all my premium that were already being debited. my concern is everytime i contact them they say the request is still pending and their 21days grace for refund is already exhausted when i ask what should i do as i get the same response everytime i call to enguire they say there is nothing they can do, i even asked for the refund department contact details as they keep referring to them and they said that "department " is not allowed to speak to clients. meanwhile they are still debiting my account of that R148. KINDLY PLEASE ASSIST.</p>