AM
Alpha M

1 reviews | Active since Dec 2016

29 Dec 2016, 08:56

Horrible Customer service

<p>Since I took a mobile contract with Mr Price two months ago, I have been paying for VAS which I never app**** for nor gave my consent.</p> <p>It’s impossible to get hold of their contact center, they never rep**** to my email and last time I waited for 1h15 over the phone listening over and over to music without speaking to any consultant.</p> <p>I would like to cancel my contract….</p>

0
Replies (2)
MRPMobile
MRPMobile's reply29 Dec 2016, 14:38
Official

Thank you for taking your time and effort informing us of your concerns. A consultant will contact you directly to assist.

Kind Regards
Mrpmobile

AM
Alpha M's update28 Jan 2017, 08:59
Reviewer Update

I received a few week ago an email stating that a credit note has been issued to me. To my greatest surprise, an notification was sent to me me from my bank informing me that I was debited twice again for the same VAS...