Horrible Claims service!!!!

Good day,

Trust that you are well.

I have been a customer with MRP for some time now, I took out mobile insurance when I bought my phone which I paid in full without missing a premium.

I’d consider myself a loyal customer!!!

I submitted my cell phone claim on the 19th of February.

To date my phone has not been replaced, there is excuses the whole time and nobody contacts me with progress / updates despite my email follow ups. Obviously when it came to asking an excess they could talk to me, but not to update me on my claim. its ridiculous.

This is absolutely horrible service!!!

I need a phone!!!